Should we adjust our rates?
On PMS Enterprise, authorized revenue staff can ask the copilot to propose a rate change. The proposal goes to the approvals inbox before any rate changes.
◩ CaravelPMS
Your hotel,
in sync.
Property management software for independent hotels and motels. Manage bookings and rooms in one place, with AI that helps you review rates, answer guest questions and reply to reviews.
Create your property account
Room readinessFront deskCaravelPMS AI
AI that knows the property you run.
What time is checkout?
The concierge uses your property’s checkout policy and, when available, the guest’s booking details to answer questions about their stay.
How should we reply?
Get a suggested reply in your property’s chosen tone. Your team can edit the draft before publishing it.
Can I see another guest’s bill?
CaravelPMS conciergeI can help you with your own bill once you verify your stay. For other requests, please contact the front desk.
Visitors can ask about hotel policies. A verified guest can look up their own bill. Another guest’s booking reference does not give them access to that bill or its loyalty details.
Hotel operations
One stay, from booking to checkout.
Book direct.
Give guests a way to reserve a room on your property website, including after the front desk closes.
Welcome the guest.
Look up a reservation, review stay details and handle check-in and checkout from the front desk.
Prepare the room.
Follow room status as housekeeping prepares for the next arrival.